{"id":43696,"date":"2026-06-30T15:58:59","date_gmt":"2026-06-30T13:58:59","guid":{"rendered":"https:\/\/getitmagazine.co.za\/ballito-umhlanga\/?p=43696"},"modified":"2026-06-30T15:58:59","modified_gmt":"2026-06-30T13:58:59","slug":"the-gap-between","status":"publish","type":"post","link":"https:\/\/getitmagazine.co.za\/ballito-umhlanga\/blog\/2026\/06\/30\/the-gap-between\/","title":{"rendered":"The Gap Between"},"content":{"rendered":"<h4><strong>What\u2019s Said and What\u2019s Understood<\/strong><\/h4>\n<p>Shirley Pearson, business coach at ActionCOACH, shares her insights on communication.<\/p>\n<p><strong>Can I be honest with you?\u201d<\/strong><br \/>\nThat sentence almost never means something good is coming.<br \/>\nA friend of mine used it recently while telling me about an argument he\u2019d had with his wife. According to him, he\u2019d been completely clear and perfectly reasonable. According to her, he\u2019d been dismissive, impatient, and impossible to talk to.<br \/>\n\u201cWhat exactly did you say?\u201d I asked. \u201cI said, \u2018Let\u2019s not overcomplicate this \u2014 we just need to decide.\u2019\u201d No prizes for guessing how that went down.<br \/>\nTo him, it felt efficient, calm, and practical. To her, it probably felt as though the conversation had been shut down before she\u2019d had the chance to explain how she felt.<br \/>\nAnd that\u2019s the interesting thing about communication.<br \/>\nMost of us assume that because we said something clearly, it was understood clearly. But communication doesn\u2019t work that way. What people hear is shaped as much by how they process information as by the words being used.<br \/>\nOne person wants the quick version, while the other starts with, \u201cOkay, but first let me explain what happened before that.\u201d One person feels the issue has already been solved, while the other is still trying to feel heard. One wants an immediate answer, while another says, \u201cCan I think about it and come back to you?\u201d<br \/>\nBefore long, both people are convinced the other one is terrible at communicating.<br \/>\nThe irony, of course, is that neither of them is. They\u2019re simply communicating in the way that makes the most sense to them. The challenge is that what makes sense to us doesn\u2019t necessarily make sense to the person listening.<br \/>\nThat\u2019s where tools like DISC become useful. DISC provides a practical framework for recognising different communication styles and understanding how to adapt our approach so that our message is more likely to be heard, understood, and acted upon.<br \/>\nOnce you become aware of those differences, you have a choice. You can continue communicating in the way that feels most natural to you, or you can make small adjustments that make it easier for the other person to receive the message.<br \/>\nThat awareness can have a remarkable impact. Communication isn\u2019t really about talking; it\u2019s about what is heard. It\u2019s about helping another person understand an idea, make a decision, solve a problem, or move into action.<br \/>\nWhen people try to improve communication, the instinct is often to increase it \u2014 more conversations, more meetings, more updates. Sometimes that helps, but more often than not, there is already plenty of communication taking place.<br \/>\nThe real opportunity lies in improving its quality \u2014 how well it is understood, how clearly it lands, and how effectively it drives action.<br \/>\nWhether we\u2019re leading a team, raising children, serving customers, or simply trying to be understood by the people closest to us, better communication matters. When communication improves, conversations become easier, misunderstandings reduce, decisions become clearer, and relationships become stronger. And that\u2019s something that matters whether you\u2019re sitting in a boardroom, around a dinner table, or anywhere in between.<br \/>\n<em><strong>Details:<\/strong> <a href=\"https:\/\/www.actioncoach.co.za\/coach\/actioncoach-inala\/\">www.actioncoach.co.za\/coach\/actioncoach-inala<\/a>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What\u2019s Said and What\u2019s Understood Shirley Pearson, business coach at ActionCOACH, shares her insights on communication. Can I be honest with you?\u201d That sentence almost never means something good is coming. A friend of mine used it recently while telling me about an argument he\u2019d had with his wife. According to him, he\u2019d been completely [&hellip;]<\/p>\n","protected":false},"author":115,"featured_media":43698,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[479,20,33],"tags":[1347,14096],"class_list":{"0":"post-43696","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-people","8":"category-personalities","9":"category-socials","10":"tag-actioncoach","11":"tag-shirley-pearson"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Gap Between - Get It Ballito &amp; Umhlanga<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getitmagazine.co.za\/ballito-umhlanga\/blog\/2026\/06\/30\/the-gap-between\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Gap Between - Get It Ballito &amp; Umhlanga\" \/>\n<meta property=\"og:description\" content=\"What\u2019s Said and What\u2019s Understood Shirley Pearson, business coach at ActionCOACH, shares her insights on communication. Can I be honest with you?\u201d That sentence almost never means something good is coming. A friend of mine used it recently while telling me about an argument he\u2019d had with his wife. 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